Customer Relations Representative - State Farm Agent Team Member
Full Time • Louisville, KY
Responsive recruiter
Replies within 24 hours
Benefits:
- License reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I became a State Farm agent because I wanted to make a meaningful difference in my community, my team, and my family. What I love most about this career is knowing we’re there for people during life’s most important moments. One of my proudest achievements has been building long-term, trusted relationships with both my customers and my team.
I became a State Farm agent because I wanted to make a meaningful difference in my community, my team, and my family. What I love most about this career is knowing we’re there for people during life’s most important moments. One of my proudest achievements has been building long-term, trusted relationships with both my customers and my team.
We believe in giving back by sponsoring local schools and community programs. Outside the office, we enjoy team dinners, Top Golf, and outdoor events that keep us connected. Personally, I bring approachability, transparency, and fairness to the workplace, fostering a culture built on trust and respect.
Our team enjoys a flexible schedule and an understanding of family and personal needs, which helps maintain a healthy work-life balance. We invest in professional development through trainings, book studies, and retreats, and offer continuous opportunities for growth in sales, leadership, and management roles.
The people who thrive here are positive, self-motivated, and goal-oriented, thriving in a collaborative, high-energy environment. We celebrate wins with gift cards, bonuses, extra PTO, commissions, and team recognition. What excites me most about bringing on new team members is the chance to coach, develop, and help them build a fulfilling, successful career.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Jaime Sicairos - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
- Bilingual Spanish preferred.
Compensation: $16.00 - $18.00 per hour
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Louisville, KY and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none